¶ Support
¶ Creating a log file
For faster resolution of technical issues, we kindly request to include a log file in your support requests.
Follow these steps to configure the app logger:
- Open the AP Manager app
- Open the EasyConnect app
- Select your instance
- Click Manage > Diagnostics
- Enable ‘App’ and ‘App WebSocket’
- Click Save
Before reproducing the error, clear the log file by clicking on Delete next to Log file.
Now reproduce the error.
After reproducing the error, go back to the EasyConnect app, and click on Save next to Log file.
Include the log file in your support request.
¶ Feature requests
Please send an email to support@xqting.be to request missing features and functionality.
¶ Contact Information
Please send an email to support@xqting.be to request help.
We kindly request to include as much relevant information as possible (e.g. versioning information) and provide us with a log file when applicable (see “Creating a log file” above to learn more).
Please send an email to support@xqting.be to report mistakes in this manual.
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