¶ XQv Recording
¶ About
This manual provides an introduction to the XQTING VoIP voice recording solution for innovaphone PBXs. XQv Recording is designed to enable secure and flexible recording of both inbound and outbound phone calls across modern business communications networks. The solution supports recording from a wide array of devices including innovaphone IP phones, third-party phones, analogue and DECT sets, and even mobile devices.
XQv Recording records automatically entire conversations and stores recordings in common format WAV . Playback and management are facilitated through dedicated tools that allow searching, archiving and secure (automated) deletion of recordings, ensuring compliance with internal policies and legal requirements.
This system is an essential component for organizations requiring call documentation for quality assurance, legal compliance, or contractual purposes, and can be tailored for multisite environments with centralized recording management. The following manual sections will guide you through installation, configuration, operation, and best practices for maintaining this recording recording solution.
¶ Definitions
To ensure a clear and consistent understanding of this manual, the following section defines the key terms used throughout the document.
¶ Administrator
A user with access to the XQv Recording Admin interface.
Administrators can:
- Manage users, teams, tags, and settings
- View the Audit Trail
- View recordings for all teams
- Delete recordings
Administrators cannot:
- Listen to or download recordings
- Read or download transcriptions
- View tags assigned to recordings
- View notes attached to recordings
- View the remote name of the calling or called party
¶ Supervisor
A user with access to the XQv Recording Supervisor interface.
Supervisors can:
- View recordings for their assigned teams only
- Listen to and download recordings
- Read and download transcriptions
- Assign and remove tags from recordings
- Add, edit, and remove notes on recordings
- View the remote name of the calling or called party
- View users belonging to their assigned teams only
Supervisors cannot:
- Manage users, teams, tags, or settings
- View the Audit Trail
- Delete recordings
- Perform bulk downloads
¶ Supervisor Administrator
A user who combines the permissions of both a Supervisor and an Administrator and accesses the system through the XQv Recording Admin interface.
A Supervisor Administrator has all Administrator and Supervisor permissions and is not limited to specific teams. Instead, they have access to all teams.
Supervisor Administrators can:
- Manage users, teams, tags, and settings
- View the Audit Trail
- View recordings for all teams
- Delete recordings
- Listen to and download recordings
- Read and download transcriptions
- Perform bulk downloads
- Assign and remove tags from recordings
- Add, edit, and remove notes on recordings
- View the remote name of the calling or called party
¶ Compliance Disclaimer
This software solution provides call recording, transcription, and analysis functionalities, which may include the use of automated technologies such as artificial intelligence (AI) to process audio data and generate transcripts, summaries, and insights.
As a reseller, integrator, or partner, you are solely responsible for ensuring that the deployment and use of this software comply with all applicable local, national, and international laws and regulations, including but not limited to those relating to privacy, data protection, telecommunications, and call recording.
This includes, without limitation, the obligation to:
- Inform all call participants that conversations may be recorded and processed;
- Obtain any required prior consent from participants before recording or processing begins;
- Provide appropriate notices regarding the use of AI-driven analysis where legally required;
- Configure and operate the system in a manner consistent with applicable legal and regulatory requirements.
The manufacturer does not monitor, control, or assume responsibility for how the software is implemented, configured, or used by partners or end users. The manufacturer expressly disclaims any liability arising from non-compliant use, improper disclosure, or failure to obtain required consent.
By distributing, installing, or using this software, you acknowledge and agree to these responsibilities and to indemnify and hold harmless the manufacturer from any claims, damages, or liabilities resulting from your failure to comply with applicable laws or regulations.