¶ Supervisor
When you are logged into innovaphone as an XQv Recording supervisor (see first chapter) and click on the XQv Recording app icon, the supervisor UI opens with the following main menu:
The supervisor clearly has access to less information than the administrator (see previous chapter). The parts to which he has access are also limited to information linked to his team.
¶ Dashboard
The dashboard is the home page in the Supervisor app. It shows a couple of key values:
- Total recordings: number of recordings that are available in the system and that are linked to members of your team
- Today's recordings: number of calls that were recorded for your team during the current day
- System status: active or not
- Storage usage: a status bar of the storage being used at this very moment by your team
- Recording activity: a small graph giving an idea on the recordings for the past 7 days, again for your team only
- Recent recordings of your team: the list with the 5 most recent recordings within your team. The “View all” button leads to the second entry in the main menu: “recordings” (refer below).
¶ Recordings
This page displays the most recent recordings of your team by default, but also allows you to search for specific recordings. This is done by using filters.
¶ Filters
From: date/time from when you want to filter
To: date/time until when you want to filter
Remote number: telephone number of the calling or called party. You don't need to enter the full number. When entering e.g. “456”, the search will give
Call direction: select a direction from the drop-down (incoming or outgoing)
Extension: PBX extension of the user
User: PBX name of the user
When using from/to, a date/time selector pops up:
Select a date, set the time and press “OK”
To apply the filters, press the “Search” button. The results shown meet all filters (it is therefore an AND filter, not an OR filter).
The “Reset” button clears all filters that were previously set.
¶ Results
The recordings that meet the search criteria are displayed in a list:
Columns are:
- Date: date/time of the start of the call
- Direction: incoming or outgoing
- Remote number: telephone number of the calling or called party
- Duration: length of the recording in “hh:mm:ss” format
- Extension: pbx phone extension
- User: pbx name of the user
The list can be sorted by clicking on the column headers. A downward arrow will appear. Clicking on it again will reverse the sorting; an upward arrow will appear.
In addition, two buttons appear for each recording:
The first option allows you to listen to the recording.
The second option allows you to downbload save the recording locally.
¶ Users
On this page, XQv Recording displays all users of your team. Who is granted which rights is determined entirely by the innovaphone PBX administrator. He assigns the apps and licences to users via the innovaphone UI. Consequently, this list is for reference only; it is not possible to select, edit or delete anything. However, the list can be sorted using the column headers.
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